Summary
- The 14-day free trial needs no card and charges nothing.
- Plans are monthly. You can cancel at any time and keep your plan until the end of the month you paid for. We do not refund part of a month.
- Top-ups are not refundable, except for duplicate or erroneous payments.
- Refunds go back to the original payment method within 5–7 working days.
Free trial
The trial lasts 14 days, includes every feature and ₹100 of AI usage, and needs no card. Nothing is charged during the trial. If you choose a plan during the trial, the first charge is on the day the trial ends, and you can cancel before then without paying anything.
Cancelling a plan
- Cancel at any time in Settings › Billing and usage (Cancel plan). The workspace's admin can cancel; anyone else can ask the admin, or write to us.
- Cancelling stops the next renewal. Your plan, and its AI for the month, stay until the end of the month you have paid for. You are not charged again.
- We do not refund the current month or part of it, including unused days or unused AI.
- After the paid month ends, the workspace becomes read-only after 7 days. Your data is not deleted: you can still view and export it, and choosing a plan again restores full use at once.
- Cancelling does not touch your top-ups, and they are not refunded. Unused top-up AI stays until it expires, 12 months after each purchase: after the plan ends it is still used for AI on work already in the workspace (such as AI grading of submitted answers, which a read-only workspace can still do), and if you choose a plan again it is used after each month's included AI.
Changing plans
- A bigger plan starts at once. You pay the difference for the rest of the month, shown before you pay. Once the bigger plan is in force, that payment is not refunded.
- A smaller plan starts at the end of the month. Nothing is refunded for the month already paid.
- If an upgrade payment arrives but cannot be applied (for example because you started another plan change, its order had expired, or the month it was for had ended), nothing changes and the payment is refunded in full.
Top-ups
- A top-up adds exactly its amount as AI usage: ₹500 bought is ₹500 of AI. The payment fee is shown on top at checkout.
- A top-up lasts 12 months from purchase and is used only after the month's included AI.
- Top-ups are not refundable once added, including any part that is unused or has expired, except for duplicate or erroneous payments.
- Automatic top-ups, where offered, can be turned off at any time in Settings › Billing and usage. Turning them off stops future automatic charges; a top-up already added is not refunded.
Duplicate or erroneous payments
We refund in full, including the payment fee:
- a payment taken twice for the same purchase;
- a payment for an amount different from the total shown at checkout;
- a payment that went through but could not be applied to your workspace.
Write to [email protected] with the payment reference (it starts with PH- or pay_) or the date and amount. We check it and reply by email.
Payments that do not complete
If your bank or Razorpay took money for a payment that did not complete, Razorpay returns it to you automatically, usually within a few days. If it has not reached you, write to us and we will follow it up.
How refunds are paid
Refunds go back to the payment method you used, through Razorpay. Once we issue a refund it usually reaches your account within 5–7 working days, depending on your bank.
Disputes and chargebacks
Please write to us before raising a dispute with your bank; we can usually sort it out faster. While a dispute about a top-up is open, the AI usage it bought is held. If a dispute ends with the payment reversed after its AI usage was spent, AI features pause until that amount is paid back by a top-up.
If we stop the service
If we stop offering ProctoHire, we tell you in advance and refund what you paid for any period after it stops.
Plans arranged with us
If your organisation's plan was arranged with ProctoHire directly, the refund terms of that agreement apply.
Contact
Questions about a payment or a refund: [email protected] or +91 83294 60483. ProctoHire, Pune, Maharashtra, India. See the Contact page.